Article 6. Restriction Conditions
1. Purpose To ensure goods and services provision complies with legal regulations while protecting customer rights and interests, website https://shiningriversidehoian.com/ publishes conditions and limits applicable to transactions on the website.
2. Provision time limits The website receives online orders 24 hours a day, 07 days a week. Normal order processing times: Monday to Saturday; During office hours or according to business work schedules. Orders placed outside work hours or holidays will be processed on the next working day. Some products may require preparation time or advance booking and will be specifically notified.
3. Provision scope limits The website provides goods within areas supported by shipping units. For areas: Islands; Remote regions; Deep-lying regions; Restricted shipping areas; Delivery times may extend or the website reserves the right to refuse provision if delivery conditions cannot be guaranteed.
4. Customer object restrictions Customers executing transactions need to: Have full civil act capacity according to law; Provide complete order information. For products belonging to age-restricted goods groups or specialized regulations (if applicable), customers must fully satisfy conditions according to regulations.
5. Quantity limits The website has the right to regulate: Maximum quantities per order; Maximum quantities per promotional program; Purchase quantity limits per customer to ensure supply sources and general consumer interests. These limits will be directly notified on product pages or in promotional program contents.
6. Product and service availability conditions The website always strives to ensure continuous goods and services provision. However, provision may be interrupted or temporarily suspended in cases: System maintenance; Technical errors; Power outages or internet disconnections; Natural disasters, epidemics; Fires; Wars; Requests of competent state agencies; Or other force majeure cases. In such cases, the website will notify customers as early as possible and coordinate to protect customer rights according to regulations.
7. Right to refuse goods provision The website has the right to refuse or cancel orders in cases: Customer information is inaccurate; Unable to contact for order confirmation; Out of stock; Signs of fraud detected; Displayed prices incorrect due to system errors; Customers violate website purchasing regulations; Other cases according to law. In case of order cancellations due to website errors, customers will be notified and fully refunded paid amounts (if any).
8. Contact information Website: https://shiningriversidehoian.com/ Email: info@shiningriversidehoian.com