Article 7: Rights and Obligations of Parties
1. Scope of application Regulations on rights and obligations of parties apply to transactions executed via website https://shiningriversidehoian.com/ between MINH AN HOI AN TOURISM JOINT STOCK COMPANY and customers. When accessing, using website https://shiningriversidehoian.com/ or executing transactions on https://shiningriversidehoian.com/, customers are considered to have read, understood and agreed to comply with regulations published on the website.
2. Rights and obligations of MINH AN HOI AN TOURISM JOINT STOCK COMPANY 2.1. Rights of the Company Minh An Hoi An Tourism Joint Stock Company has following rights: To request customers to provide fully and accurately necessary information to execute and process transactions. To confirm, refuse or cancel transactions in case customer-provided information is inaccurate, incomplete or unable to contact customers. To adjust product/service information, selling prices, promotional programs and policies on the website. To request customers to coordinate in providing information, images or documents necessary to resolve transaction-related issues. To apply appropriate measures to protect legitimate rights and interests of the Company upon detecting fraud, abuse or violations of website regulations. To temporarily suspend or restrict service provision for cases showing signs of violating website regulations or laws.
2.2. Obligations of the Company Minh An Hoi An Tourism Joint Stock Company has responsibilities to: Provide full and accurate information regarding products/services, selling prices, payment methods, delivery and related policies. Ensure provided products/services match information published on the website and agreements with customers. Receive and process orders/transactions according to customer-provided information. Notify customers in case of changes or arising issues affecting transaction execution. Perform obligations related to exchanges, returns, refunds, warranties or customer support according to published policies. Keep customer personal information confidential according to privacy policies and current legal laws. Receive and resolve customer feedback, requests and complaints within the Company’s scope of responsibility. Fully perform tax, invoice, document obligations and other legal obligations according to regulations.
3. Rights and obligations of customers 3.1. Customer rights Customers have following rights: To be provided fully and clearly with information on products/services, selling prices, promotional programs, payment methods, delivery and related policies. To select products/services, quantities and payment methods matching needs. To request the Company to provide information and support related to products/services and transactions. To check and provide feedback on product/service quality and transaction execution processes. To request exchanges, returns, refunds, warranties or complaint resolutions according to published policies and laws. To protect personal information and transaction-related information according to regulations. To provide feedback and complain when legitimate rights and interests are affected.
3.2. Customer obligations Customers have responsibilities to: Provide full and accurate necessary information when executing transactions. Carefully check product/service information, selling prices, quantities and transaction conditions before confirmation. Pay fully and on time according to selected or agreed methods. Coordinate with the Company during transaction execution processes. Check products/services upon receipt and promptly notify the Company if issues requiring support are detected. Not provide fake information, execute transactions for fraudulent purposes or exploit website policies. Not use the website to execute illegal acts or affect legitimate rights and interests of the Company and third parties. Take responsibility for accuracy and legality of information provided by themselves.
4. Coordination principles between parties The Company and customers have responsibilities to coordinate in good faith during transaction execution processes. In case disputes, complaints or transaction-related issues arise, parties prioritize resolution via discussion, negotiation and mediation in a spirit of cooperation, ensuring legitimate rights and interests of each party. In case resolution via negotiation is impossible, disputes will be resolved according to Vietnamese laws.
5. Contact information Any support requests, feedback or complaints related to products/services and transactions, customers can contact: Company name: MINH AN HOI AN TOURISM JOINT STOCK COMPANY Enterprise registration number (Business code): 4001123555 Address: Group 10, Thanh Nam Block, Cam Chau Ward, Hoi An City, Quang Nam Province, Vietnam Email: info@shiningriversidehoian.com Website: https://shiningriversidehoian.com/ Working hours: Office hours / 24/7 online support